Got questions? We are here to help
Have some curiosities and questions about Heartwood? Please check the list below of commonly sought after information pertaining to your stay with us. If you cannot find what you need below, please check our contact page and get ahold of us, we are here to help!!
What dining options are available?
What should I expect if I am staying in lodging?
We provide towels, sheets, and blankets. You must request your room to be cleaned during your stay. Also, to respect your privacy and reduce water usage, laundry is not washed during your stay unless it is requested.
What should I bring to Heartwood if I am camping?
Please bring camping gear (tent, sleeping bag, sleeping pad), towel(s), and a reusable water bottle––please note, the pool, sauna, and hot tub do not allow glass. Please also bring all food with you as there are currently no food being prepaired at Heartwood, We do have a community kitchen that you can store and prepair your food. The community kitchen contains a variety of cookware and dining ware for your convenience.
What not to bring to Heartwood:
Please do not bring any sage, incense, candles, camp stoves, sparklers, fireworks, or guns.
Can I smoke at Heartwood?
If you do smoke, please smoke in the designated smoking areas, which are mapped in the guest manual or please ask any one of our friendly staff members and we can show you.
Can I bring my bike?
The dirt roads at Heartwood can be steep and slippery. We don’t recommend you bring a bike for your stay.
Are the Pool and Sauna included with room?
Yes, all overnight lodging guests receive a complimentary pass to the Pool and Spa area during their stay. You will have full access to our outdoor swimming pool (seasonal), hot tub jacuzzi and cedar sauna, as well as outdoor shower and ADA-accessible bathrooms. Bring your own towel or rent one from the Welcome Center for an extra $5.
Can I stop by just to use the Hot Tub and Sauna?
Yes, we have day passes for $20, this covers the sauna and hot tub year round as well as the pool when it is available from May-October. Please stop by the Welcome Center from 12:00 - 5:00pm. Please call ahead to check if we are open.
What are the Welcome Center/Store hours?
Summer Season: March 15th-October 15th --- Monday thru Saturday from 12:00pm - 5:00pm
Winter Season: October 16th - March 14th --- Friday thru Sunday from 12:00pm - 5:00pm
Is there wireless internet?
Wireless internet is available in 1GB increments for $10 per GB for nightly and weekly guests. We charge by data usage rather than a daily fee, due to our remote location, and the limitations of our provider, this is similiar to cell phone plans. Please be advised that due to our location, our wifi speeds may not be what you are used to, Heartwood has a very limited internet capacity, activity such as streaming video&audio, wifi calling, and file downloads, may not have a quality and speed required to function properly.
Can we book a massage or other therapeutic treatments?
Yes, we keep a list of preferred massage therapists at the front desk. Please call 707-923-5000 to book your appointment.
Can we attend classes and workshops while visiting?
What type of weather conditions should we pack for?
Please come prepared for warm days and cool nights. In the winter months, we can experience snow and cold rain, so you will want to pack layers to keep yourself warm and dry (jackets, hats, gloves, waterproof boots, etc). In the summer, we experience temperatures ranging from 80-100 degrees during the day and cooler temperatures at night due to the coastal breezes and fog that move in through the valley. Heartwood’s property is steep and requires good hiking shoes. Sandals also work, but if you wish to have sturdier footing and supported ankles, definitely bring your hiking boots for trekking around campus!
Is Heartwood open year round?
Yes, we are open year round, although during the winter months we have shorter hours and scaled back offerings. The pool is open May - October (weather dependent), and the sauna and hot tub are open Monday thru Saturday in the summer, and Friday thru Sunday in the winter. Driving up our mountain roads can be more difficult in winter, so please be aware of weather conditions. If you have any road or mountain weather questions before your trip, please feel free to contact us.
Are you handicapped accessible?
Yes. Although the Heartwood property is steep and mostly unpaved, we do offer handicapped accessibility. There is an ADA room with private bathroom in the Madrone dorm (#32), ADA parking, access and showers near the sauna and hot tub area and an ADA entrance to the Main Lodge. Please call the Welcome Center at 707-923-5000 and let us know how we can assist you during your visit.
What is your pet policy?
Heartwood is a wildlife sanctuary and is unable to accommodate visiting pets. Please honor our No Pets Policy by leaving your furry family members at home.